Job Description
Customer Service Representative / Account Manager
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team.
Position Overview
We are seeking an Customer Service Representative / Account Manager to support customers throughout the sales process while partnering closely with Outside Sales Representatives. This role combines customer service, account management, order support, quoting, and business development in a manufacturing environment.
The ideal candidate is highly organized, responsive, and comfortable building customer relationships while identifying opportunities to grow existing accounts and develop new business.
Key Responsibilities
Serve as a primary point of contact for customers by phone and email regarding products, services, orders, and customer concerns.
Prepare accurate customer quotations and provide detailed follow-up on outstanding quotes.
Enter customer orders accurately and verify pricing, charges, and order details.
Provide customers with ongoing order updates and resolve questions or issues throughout the sales process.
Partner closely with Outside Sales Representatives by providing quote updates, backorder reports, collection information, and account updates.
Identify opportunities to upsell, cross-sell, and generate organic growth within existing accounts.
Develop new customer leads and maintain accurate customer information within the database.
Maintain monthly forecasts by product line.
Monitor 60-day collection reports and assist with collection of past-due balances when needed.
Respond to customer complaints and help identify appropriate solutions.
Work with Sales leadership to identify process improvements that increase sales team efficiency and customer satisfaction.
Prepare sales and customer reports as needed.
Provide consistent follow-up with both internal and external customers.
Associate degree preferred.
At least 1 year of sales experience, preferably within a manufacturing or industrial environment.
Strong customer service and relationship-building skills.
Ability to identify sales opportunities and support account growth.
Proficiency with Microsoft Excel and Word.
Strong organizational skills and consistent follow-through.
Ability to solve customer problems professionally and efficiently.
Strong communication skills and comfort interacting with customers by phone.
Self-motivated with a strong work ethic and a make it happenattitude.
Previous inside sales, account management, or customer service experience within manufacturing or industrial products.
Experience supporting Outside Sales Representatives.
Experience with quoting, order entry, forecasting, and collections.
AS400 experience is a plus.
First interview: In-person with the Sales Manager
Offer may follow the first interview, or a second interview may be scheduled if needed.
Interviews are being scheduled quickly, with the goal of having new hires start by the second week of September to allow for training and knowledge transfer.
The strongest candidate will be a customer-focused inside sales professional who can do more than simply process orders. They should be comfortable managing accounts, following up on quotes, supporting outside sales, identifying additional sales opportunities, and staying on top of numerous customer needs at once. Manufacturing or industrial sales experience would be especially valuable.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
- Business Developmentunmatched
- Communication Skillsunmatched
- Cross-Sellingunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Develop and Maintain Customersunmatched
- Field Salesunmatched
- Forecastingunmatched
- IBM AS-400 Serverunmatched
- Inside Salesunmatched
- Leadershipunmatched
- Manufacturingunmatched
- Microsoft Excelunmatched
- Microsoft Wordunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Partner Salesunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Resolve Customer Issuesunmatched
- Revenue Growthunmatched
- Revenue/Sales Reportingunmatched
- Salesunmatched
- Sales Managementunmatched
- Sales Prospectingunmatched
- Sales Supportunmatched
- Up-Sellingunmatched
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