Customer Service Representative

The Patient Support Representative is responsible for requesting extension orders from provider offices and ensuring the orders are received in a timely manner. The Patient Support Specialist will enter new refill orders received into the EMR system and notify the appropriate departments for review. The Patient Support Specialist will work closely with the Intake, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

• Two years experience in an infusion specialty preferred
• Medical Assistant
• Request refill orders/prescriptions and medical records from providers in a timely manner
• Request lab orders as needed
• Data entry of patient demographic, insurance, and ordering provider information into the EMR system
• Completes follow-up tasks as assigned
• Assures work is completed in a timely manner to prevent delays in patient care
• Attends departmental meetings and in-services as requested
• Assists with orientation and training of staff
• Demonstrates courteous, compassionate, and professional behavior at all times