Customer Service Representative Admin - Remote

Job Description

The Customer Service Representative Admin (Remote) provides responsive customer support while assisting with the administrative tasks that keep daily operations organized and efficient. This role serves as an important connection between customers and internal teams, helping resolve questions, maintain accurate records, and ensure requests are handled professionally from start to finish.

This position is a strong fit for an early-career professional who is dependable, organized, and comfortable communicating with people. You’ll develop practical experience in customer service, administration, and remote business operations while working with a supportive team.

What You’ll Do

Customer Service & Support

• Respond to customer questions through email, chat, phone, or other support channels

• Provide clear, friendly, and professional assistance

• Help customers with general inquiries, account questions, service requests, and routine issues

• Document customer interactions and maintain accurate records

• Escalate complex requests to the appropriate team when necessary

• Follow up on open inquiries to help ensure timely resolution

Administrative Support

• Perform routine administrative tasks that support customer service and business operations

• Enter and update customer information in internal systems

• Maintain spreadsheets, trackers, documents, and digital records

• Assist with forms, reports, correspondence, and documentation

• Organize electronic files and keep shared resources current

• Support additional administrative projects as assigned

Customer Records & Data Management

• Maintain accurate and complete customer profiles

• Review information for missing or incorrect details

• Process routine updates while following established procedures

• Track customer requests, statuses, and follow-up activities

• Handle customer and company information with appropriate confidentiality

Team Coordination

• Communicate customer needs and updates to relevant internal teams

• Coordinate with operations, administrative, and support departments to resolve requests

• Participate in virtual meetings, training sessions, and team communications

• Keep team members informed of outstanding customer issues when appropriate

• Contribute to a positive and collaborative remote work environment

What We’re Looking For

• 0–2 years of experience in customer service, administration, office support, retail, hospitality, or a related field; entry-level applicants are welcome

• Strong written and verbal communication skills

• Friendly, patient, and professional approach to customer interactions

• Good organizational skills and attention to detail

• Ability to manage multiple requests and priorities

• Comfortable working independently in a remote environment

• Basic computer skills and familiarity with email, spreadsheets, and online productivity tools

• Experience with Microsoft Office, Google Workspace, or similar applications

• Willingness to learn new systems and procedures

• Previous experience with CRM, ticketing, or customer support software is helpful but not required

What We Offer

• Remote flexibility: Work in a remote environment designed to support productivity and work-life balance

• Training and onboarding: Receive guidance on customer service procedures, systems, and internal processes

• Career development: Build transferable skills across customer service, administration, and operations

• Meaningful work: Help customers while supporting the smooth operation of the business

• Supportive culture: Join a team that values communication, professionalism, reliability, and collaboration

• Competitive compensation: Pay and benefits aligned with experience and position responsibilities

• Growth opportunities: Develop skills that can support advancement into customer success, administration, operations, or team coordination roles

Diversity & Inclusion

We are committed to maintaining a diverse, equitable, and inclusive workplace where employees are treated with respect and given the opportunity to contribute, develop, and succeed.

We welcome qualified applicants from all backgrounds and consider candidates based on their skills, experience, and potential.