Customer Service Representative / Administrative Assistant

Full-time temp to hire permanent     

Pay $20 per hour 

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Key Responsibilities: Customer Service Representative / Administrative Assistant

 Manage heavy call and email volume in a professional and timely manner

·       Administer elevated service programs including customer reporting and communication processes for specific customers

·       Assists internal and external customers with information or document requests

·       Partners with the sales team to meet and exceed customer service expectations

·       Assists in maintaining and monitoring electronic data for customers

·       Operates inventory control, word processing, and spreadsheet applications for customers

·       Generates correspondence to secure additional customer information to resolve customer disputes

·       Responsible for regular attendance and promptness

Requirements

·       1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred

·       A minimum of 1 year experience working in an office environment is required.

·       Moderate to advanced knowledge of customer service practices

·       Ability to assist in all areas of warehouse and administrative operations

·       Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word

·       Knowledge of standard office administrative practices and procedures

·       Willing and able to work with all personality types in a professional, effective manner

Drug Screen (not including cannabis) and Background Check required.

Benefits