Customer Service Representative

Customer Service Representative - Ogs Stamping Division

Competitive pay based on experience

Benefits: medical, 401k match, vacation, personal days, life & disability insurance

Ogs Industries: our company

Ogs Industries is a diversified metal component manufacturingcompany providing stamping, machining, and fabrication services to its customers in aerospace, transportation, industrial, firearms, and military markets. Based in Akron, Ohio, ogs industries has 3 facilities with over 100 employees. We provide excellent health benefits, a flexible working schedule, and all the tools and resources you need to be a successful part of our team.

Position

We are seeking an experienced and highly motivated customer service representative at our ogs stamping division to join our team.

Responsibilities

• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Processes customer orders/changes/returns according to established department policies and procedures
• Responsible for maintaining quote log and processing rfq's through the quoting process
• Provides timely feedback to the company regarding service failures or customer concerns
• Partners with the sales team to meet and exceed customer's service expectations collaborate with internal departments to ensure on-time delivery

Requirements

Skills requirements

• Microsoft office
• Must have good organizational, people, time management and communication skills ability to multitask
• Ability to "read" customers
• Willingness to learn and gain knowledge of company capabilities
• The candidate must have patience, a calming presence, use positive language, and be able to handle unpredictable situations

Education and experience required

• Knowledge of manufacturing
• College degree preferred but not necessary or 5 years' experience in customer service

Please note that this is a 1st shift position. Normal working hours for this position are monday - thursday 7:00am - 5:00pm; friday 7:00am - 11:00am (schedule is subject to change, based upon production requirements)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.