Administrative Skills, Billing, Cargo/Freight, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Inside Sales, Microsoft Office, Multitasking, Order Delivery, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Record Keeping, Sales, Sales Support, Time Management, Writing Skills
Pay: $20.00/hour
Hours: Monday-Friday | 8:00 AM - 4:30 PM
Location: Richfield, OH
About the Opportunity
Our client is seeking a friendly, detail-oriented Customer Service Representative to join their team in Richfield, OH. This position plays a key role in supporting customers, processing orders, coordinating deliveries and installations, and ensuring a seamless customer experience from start to finish. If you enjoy building relationships, staying organized, and working in a fast-paced office environment, this could be the perfect opportunity for you.
Key Responsibilities
- Process customer orders, returns, exchanges, and invoices.
- Coordinate deliveries, installations, and replacement orders.
- Schedule and track deliveries with transportation providers.
- Schedule warranty service calls and replacement parts.
- Prepare freight quotes and provide order updates.
- Support the sales team by maintaining existing customer relationships and assisting with new business opportunities.
- Respond to customer inquiries regarding order status, inventory, pricing, and estimated delivery dates.
- Communicate daily with customers, sales representatives, delivery teams, and installation crews to ensure timely service.
- Welcome visitors and provide front office support.
- Maintain organized records and complete general administrative duties as assigned.
Qualifications- Previous experience in customer service, inside sales, order processing, or administrative support.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office; ERP or order entry software experience is a plus.
- Detail-oriented with a strong commitment to customer satisfaction.
Compensation / Pay Rate (Up to): $20.00 - $20.00P
Pridestaff
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
50 to 99 employees
Business Services - Other
https://www.pridestaff.com/