Customer Service Representative

Pay Rate: $22 per hour

Duration: 6 months, goal is to convert to full-time

Work Mode: 100% onsite

Location: Albany, NY

Summary:

• Responsible for fulfilling company estimates and orders for various corporate document retrievals and filings.
• Work with team members to complete all project requests in a timely, accurate, and efficient manner.
• Must have excellent organizational and time-management skills, meticulous attention to detail, and professional levels of customer service and communication.

Responsibilities:

• Provide direct support and collaboration with other corporate team members.
• Respond and resolve incoming vendor requests, queries, issues, and concerns via phone and email.
• Manage the order process alongside other corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment.
• Obtain certificates of status with both the state and/or revenue departments, conduct name availability and status searches, produce verbal bring-down reports, file/track name reservations and registrations, and obtain copies of miscellaneous public record documents.
• Responsible for corporate filings, including preparation, review, and filing of articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.
• Perform any other duties of similar or lesser nature as required.

Requirements:

• Must be a positive team player and effectively communicate with colleagues and clients.
• Required to multi-task, accept directions well, possess strong attention to detail, and manage time wisely.
• Must be computer literate; Intermediate level skills with MS Office; Word, Excel, and Outlook are required.
• Able to be self-directed and work efficiently with minimal supervision.
• Excellent attendance and punctuality.
• Strong critical thinking and problem-solving skills are required.
• Able to work in a fast-paced, high-energy environment.
• Ensure superior customer service is always provided and maintain a high level of professionalism.

Preferred Skills:

• Knowledge of general corporate services and/or willingness to learn.