Communication Skills, Computer Skills, Customer Support/Service, Database Administration, Detail Oriented, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Management, Order/Customer Fulfillment, Problem Solving Skills, Process Management, Publications, Team Player, Time Management
Customer Service Rep
Albany, NY
100% Onsite
6+ Month Contract - Temp to Perm
Pay: 20 - 22/hr, W 2
Summary:
- Location: Albany, NY
- Duration: 6 Months
Responsibilities:
- Fulfill company estimates and orders for various corporate documents retrievals and filings.
- Collaborate with team members to complete all project requests in a timely, accurate, and efficient manner.
- Provide direct support to and collaboration with other corporate team members.
- Respond to and resolve incoming vendor requests, queries, issues, and concerns via phone and email.
- Manage the order process alongside other corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment.
- Obtain certificates of status with both the state and/or revenue departments, conduct name availability and status searches, produce verbal bring-down reports, file/track name reservations and registrations, and obtain copies of miscellaneous public record documents.
- Handle corporate filings including, but not limited to the preparation, review, and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.
- Perform any other duties of similar or lesser nature as required.
Requirements:
- Must be a positive team player and effectively communicate with colleagues and clients.
- Ability to multi-task, accept directions well, possess strong attention to detail, and manage time wisely.
- Computer literate; Intermediate level skills with MS Office, including Word, Excel, and Outlook are required.
- Self-directed and able to work efficiently with minimal supervision.
- Excellent attendance and punctuality.
- Strong critical thinking and problem-solving skills are required.
- Able to work in a fast-paced, high-energy environment.
- Ensure superior customer service is always provided and maintain a high level of professionalism.
- Knowledge of general corporate services and/or willingness to learn.
A
Axelon Services Corporation