Customer Service Representative

Provide exceptional customer service to policyholders by assisting with policy servicing, billing questions, claims support, and account maintenance.

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

Answer incoming calls, emails, and text messages from clients.

Process policy changes (vehicles, drivers, addresses, coverage updates).

Handle billing inquiries and payment assistance.

Assist customers with claims reporting and claim status questions.

Generate certificates, ID cards, and proof of insurance.

Review accounts for coverage gaps and cross-sell opportunities.

Follow up on policy renewals and retention efforts.

Maintain accurate customer records in agency systems.

Support producers by preparing quotes and gathering information.

Resolve customer concerns professionally and efficiently.

High school diploma or equivalent.

Insurance license (or ability to obtain one).

Strong communication and customer service skills.

Attention to detail and organizational skills.

Ability to multitask in a fast-paced environment.

Experience with insurance agency management systems is a plus.