Customer Service Representative

Job Title: Customer Service Representative
Type: Contract
Compensation: $20/hr
Work Model: Remote – offsite
Hours: 40.0 hours/week

Responsibilities

• Provide customer service related to sales, sales promotions, and communications
• Engage, interact, and respond promptly, accurately, courteously, and professionally to foster positive business relationships with internal and external customers
• Keep records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken in Sales Force/ARO Manager
• Read emails and purchase orders to determine the type of sale
• Apply POs to the T&E OPA BOT for PO application
• Provide confirmation of PO application
• Release POs from GHX Portal
• Send frequent emails to customers for PO collections
• Process surgery cases for replenishments and billing
• Sort incoming emails from the main team inbox to the appropriate CSR
• Support multiple administrative and customer service tasks as needed

Requirements

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks efficiently
• Proficiency in email communication and basic computer applications
• Experience with Salesforce or similar CRM tools preferred
• Ability to work under occasional Sundays and mandatory overtime when fully trained
• High school diploma or GED required

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific