Customer Service Representative

Organization: New Mexico Museum of Natural History Foundation

Location: 1801 Mountain Rd. NW, Albuquerque NM

An Off-Campus Work-Study Position - MUST have a Work-Study Award

JOB SUMMARY:

Primary point of contact for customers. Job will be primarily based in the DynaStore gift
shop, with additional training in DynaTheater and the Membership Desk. All areas require a
high level of professionalism and customer service.

Specific Duties include:

Dyna Store
* Demonstrates a welcoming customer focused environment by greeting customers,
responding to questions, and improving customer engagement
* Provides excellent customer service - recommend merchandise on the floor and at
the register
* Accurately uses point of sale system
* Balances cash drawers for both open and closing shifts
* Restocking and pricing merchandise as directed
* Introduces promotions and opportunities to customers
* Maintain tidiness of the store daily
* Direct and sell memberships to customers as needed
* Work in a team environment to assist with other projects and tasks as needed or
assigned

Membership Desk
* Deliver high quality customer service
* Provide services and answer questions to current members
* Sell memberships to potential Museum visitors
* Inform members and visitors of current Museum events
* Strives to maintain a thorough knowledge of products and services available at the
Museum, Planetarium, DynaTheater, NatureWorks, Foundation, and Cafe
* Sell admissions to members and Museum visitors
* Balances cash drawers for both open and closing shifts
* Assist Foundation sta with upcoming events and projects

DynaTheater
* Eiciently open the theatre at the start of shift and close at the end of day
* Operates projection system equipment to project all movies, lectures, special
events, etc.
* Maintain cleanliness of the theater and operating room daily
* Distributes, collects, washes and dries 3-D glasses.
* Seats guests, school groups and make all necessary announcements before show
starts as well as assist handicapped guests with entry, seating, etc.
* Notifies the Theater Manager immediately of any facility problems or complaints,
* Handles high level technical problems quickly and eiciently, including
communicating to the audience, the procedure that will follow. (Such as evacuating
theater properly during an alarm).

Job Requirements:

* High School Diploma or Equivalency
* Must exhibit outstanding customer service skills, strong communication skills, math
competency, and computer literacy
* Must be able to bend, lift, squat, and climb ladders as well as stand for long periods
of time
* Requires the ability to work weekends, evenings, and holidays
* Must be able to work in a group as well as alone and self-motivated for tasks

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.