Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Follow Through, Mathematics, Needs Assessment, Presentation/Verbal Skills, Sales Closing Skills
Customer Service Representative
The Customer Service Representative builds client relationships by providing solutions for our customers financial needs.
Duties/Responsibilities:
- Provide platform support to provide quality customer service. Platform support involves opening new checking accounts, savings accounts, and providing all other deposit product services.
- Staying up to date and actively informing clients of products/services, profiling clients to identify financial needs, follow through, and close the sale.
- Other support may include issuing debit cards, ordering checks, cashier checks.
- Other duties assigned by Management.
Required Skills/Abilities:
- Excellent verbal communication skills.
- Excellent math skills.
- Trustworthiness and the ability to act with integrity.
- Thorough understanding of customer service.
Education and Experience:
- High school diploma or equivalent is required.
- Previous Bank Teller experience preferred
Physical Requirements:
- Must be able to lift up to 15 pounds at times.
- May need to stand for long periods of time.
- May need to sit at computer for extended periods using computer.
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The Evangeline Bank and Trust Company