**What You’ll Do:
**
Provide unmatched customer service.
Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
Learn all services and product offerings to effectively communicate with our customer base.
Respond to customer inquiries by email or telephone providing an unequaled first impression.
Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
**What you need to succeed:
**
Two years of customer service and/or field service logistics experience.
Strong Computer skills – MS Office, database management, etc.
Hours include rotating 8 hour shifts to cover 7am-7pm and a rotating weekend schedule.
Clear, confident, & effective communicator over the phone (with customers) and in person (with team).
Strategic thinker who possesses the ability to anticipate problems and find solutions.
Strong organization skills with attention to detail.
Good time-management, possessing the ability to balance priorities.
Self-starter and able to work successfully without supervision.
Competitive, ambitious and results oriented, energized by achieving and exceeding goals.
Preferred skills: Service Titan, Dispatching, Scheduling, Home Services
**Physical Requirements:
**
Prolonged periods sitting at a desk and working on a computer.
Talk and hear, both in person and by telephone.
Use hands repetitively to operate standard office equipment.
Must be able to lift up to 15 pounds at times.
Close vision, distance vision.
This position is not eligible for employment visa sponsorship now or in the future.
You should be proficient in: