Job Description
Pay or shift range: $19 USD to $25 USD
The salary range is based on a variety of factors, including experience, education, certifications and geographic location.
Description
As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of inbound calls, emails, and order inquiries. You’ll work closely with a team of 6–8 peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.
This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.
Location & Schedule
This is an onsite role in our Anaheim, CA office, Monday–Friday.
Limited work-from-home flexibility (1–2 days per month), but this is primarily a work in-office customer support role.
_Responsibilities:_
+ Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
+ Process and manage high-volume customer orders with strong accuracy and attention to detail.
+ Investigate and resolve order issues, billing discrepancies, and delivery concerns.
+ Act as a point of contact between customers, sales, warehouse, and billing teams.
+ Expedite orders and ensure timely fulfillment.
+ Build strong relationships with customers and internal stakeholders through high-quality customer service.
+ Collaborate cross-functionally to solve problems and meet customer needs.
+ Maintain knowledge of products, systems, and company processes.
+ Support additional customer service and administrative tasks as needed.
_Requirements:_
+ High school diploma or equivalent required.
+ 1+ years of customer service, call center, or account support experience preferred.
+ Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate.
+ Experience with order entry, order processing, or ERP systems is a plus.
+ Strong communication skills (phone, email, and written).
+ Ability to manage high call volume and competing priorities.
+ Comfortable working in a fast-paced, team-oriented environment.
+ Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
+ Strong problem-solving skills and attention to detail.
+ Team player with a willingness to cross-train and support others.
+ Experience with AS400 or similar ERP/order management system preferred.
What's in it for you?
The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
+ Bunzl hourly pay range for this role is $19.00 - $25.00 based on education, experience and location.
+ Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
+ Paid Time Off - Vacation, Sick, Holidays and Personal Time
+ 401K with generous company match
+ Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
_Click here to view the California Employee and Applicant Privacy Policy (https://www.bunzlcareers.com/wp-content/uploads/2023/02/Bunzl-CA-Employee-Privacy-Policy-CPRA-Jan-2023.pdf)_
_Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The salary range is based on a variety of factors, including experience, education, certifications and geographic location.
Description
As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of inbound calls, emails, and order inquiries. You’ll work closely with a team of 6–8 peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.
This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.
Location & Schedule
This is an onsite role in our Anaheim, CA office, Monday–Friday.
Limited work-from-home flexibility (1–2 days per month), but this is primarily a work in-office customer support role.
_Responsibilities:_
+ Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
+ Process and manage high-volume customer orders with strong accuracy and attention to detail.
+ Investigate and resolve order issues, billing discrepancies, and delivery concerns.
+ Act as a point of contact between customers, sales, warehouse, and billing teams.
+ Expedite orders and ensure timely fulfillment.
+ Build strong relationships with customers and internal stakeholders through high-quality customer service.
+ Collaborate cross-functionally to solve problems and meet customer needs.
+ Maintain knowledge of products, systems, and company processes.
+ Support additional customer service and administrative tasks as needed.
_Requirements:_
+ High school diploma or equivalent required.
+ 1+ years of customer service, call center, or account support experience preferred.
+ Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate.
+ Experience with order entry, order processing, or ERP systems is a plus.
+ Strong communication skills (phone, email, and written).
+ Ability to manage high call volume and competing priorities.
+ Comfortable working in a fast-paced, team-oriented environment.
+ Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
+ Strong problem-solving skills and attention to detail.
+ Team player with a willingness to cross-train and support others.
+ Experience with AS400 or similar ERP/order management system preferred.
What's in it for you?
The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
+ Bunzl hourly pay range for this role is $19.00 - $25.00 based on education, experience and location.
+ Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
+ Paid Time Off - Vacation, Sick, Holidays and Personal Time
+ 401K with generous company match
+ Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
_Click here to view the California Employee and Applicant Privacy Policy (https://www.bunzlcareers.com/wp-content/uploads/2023/02/Bunzl-CA-Employee-Privacy-Policy-CPRA-Jan-2023.pdf)_
_Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Numbers & Facts
| Location | Anaheim, CA |
| Salary | $19–$25 Per Hour |
Skills
- Administrative Skillsunmatched
- Billingunmatched
- Business Supportunmatched
- Call Centersunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- ERP (Enterprise Resource Planning)unmatched
- Electronic Data Interchange (EDI)unmatched
- High School Diplomaunmatched
- IBM AS-400 Serverunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft Wordunmatched
- Order Managementunmatched
- Order Processingunmatched
- Order/Customer Fulfillmentunmatched
- Problem Solving Skillsunmatched
- Product Pricingunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Sales Supportunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Warehousingunmatched
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