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Customer Service Representative

Saltchuk

Anchorage, AK

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JOB DETAILS
SALARY
$20.50–$30.80 Per Year
SKILLS
Accidental Death and Dismemberment (AD&D), Administrative Skills, Adobe Acrobat, Billing, Cargo/Freight, Communication Skills, Cross-Functional, Customer Relations, Customer Service Evaluation, Customer Support/Service, Data Entry, Data Quality, Database Administration, Employee Relations, Establish Priorities, Field Sales, High School Diploma, Information Systems/Technology IS/IT Administration, Internet Search, Life Insurance, Logistics, Mathematics, Microsoft COM+ (Component Object Model), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operating Systems, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Regulations, Resolve Customer Issues, Sales Management, Search Sites, Shipping/Receiving, Standard Operating Procedures (SOP), Standards Development, Supply Chain Management, Team Player, Time Management, Transportation and Logistics, Typing, Warehousing, Web Browsers, Writing Skills
LOCATION
Anchorage, AK
POSTED
2 days ago
SummaryCustomer Service Representative Service Excellence Representative Position Profile This position is responsible for providing customer service by monitoring and responding to customer requests, providing problem resolution, tracking cargo, and assisting outside sales representatives. Essential Duties Operate safely and in compliance with all established HSSE policies and proceduresDevelop strong relationships with customers, answer questions while researching and resolving issuesTrack and trace cargo and provide necessary information to customers, to include OS&DInform customers of applicable policies, requirements, schedule updates and regulations related to shipmentEdit contact information in databaseCreate, run and audit various reports for internal and externaDescriptionTwitterLinkedinFacebookGoogle+PinterestemailCustomer Service RepresentativeService Excellence RepresentativePosition ProfileThis position is responsible for providing customer service by monitoring and responding to customer requests, providing problem resolution, tracking cargo, and assisting outside sales representatives.Essential Duties* Operate safely and in compliance with all established HSSE policies and procedures* Develop strong relationships with customers, answer questions while researching and resolving issues* Track and trace cargo and provide necessary information to customers, to include OS&D* Inform customers of applicable policies, requirements, schedule updates and regulations related to shipment* Edit contact information in database* Create, run and audit various reports for internal and external customers* Build positive, collaborative relationships with internal employees and departments* Perform accurate and efficient data entry/keyboarding/typing skills, including pick-up scheduling* Assist with administrative duties relating to customer service, including intercompany mail and incoming/outgoing mail* Report on service issues and such as delayed or missing freight* May create and update standard operating procedures* Works with cross-functional team members to provide billing corrections/inquiries in a timely manner* Promote, encourage, and assist customers with terminal-to-terminal freight movement program (MyConnect), to include giving tutorials and troubleshooting IT issues* Customer delivery appointment scheduling* Assist customers in the receiving warehouse/dock area, as needed.* Ensure accurate data entry and daily monitoring of Airline alerts for external customers.* Liaison for Company incoming calls and inquiries.* Other duties as assignedQualifications* High School Diploma, or equivalent is required* Two to three years' experience in transportation industry customer service, preferred.* Associate degree in Logistics, Supply Chain Management, or a related field, preferred.Knowledge, Skills, and Abilities* Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plans.* Excellent written, verbal and listening communication skills.* Strong customer service with a high level of attention detail and accuracy* Proficient in MS Office applications, including MS Word, Outlook, and Excel* Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.* Excellent organizational skills, including the ability to work with other departments and organizations and handle multiple projects concurrently.* Working knowledge of mathematical applications* Must have knowledge of internet and search sites.* Maintain a high level of professionalism in a stressful/confrontational environment.* Problem solving and ability to adapt to various situations and scenarios.We're committed to taking care of you and your family, today and in the future.Here's what you can look forward to:* Compensation* Competitive base annual salary range: $20.50 - $30.80, depending on experience and qualifications* Health & Wellness* Employer subsidized medical, dental, and vision coverage for you and your family/dependents.* Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage* Retirement* Generous 401(k) plan with a 4% company match* Paid Time Off* 2 weeks' vacation annually* 7 company holidays* 7 days of sick leave annually* Extras that Make a Difference* Up to $5,250 per year in tax-free educational assistance to assist with career development and growthExplore transportation and logistics industry job opportunities from Hawaii to Alaska,and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today!TwitterLinkedinFacebookGoogle+PinterestemailYour browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab.View PDF

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