Summary Customer Service Representative Service Excellence Representative Position Profile This position is responsible for providing customer service by monitoring and responding to customer requests providing problem resolution tracking cargo and assisting outside sales representatives. Essential Duties Operate safely and in compliance with all established HSSE policies and proceduresDevelop strong relationships with customers answer questions while researching and resolving issuesTrack and trace cargo and provide necessary information to customers to include OS&DInform customers of applicable policies requirements schedule updates and regulations related to shipmentEdit contact information in databaseCreate run and audit various reports for internal and externa Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailCustomer Service RepresentativeService Excellence RepresentativePosition ProfileThis position is responsible for providing customer service by monitoring and responding to customer requests providing problem resolution tracking cargo and assisting outside sales representatives.Essential DutiesOperate safely and in compliance with all established HSSE policies and proceduresDevelop strong relationships with customers answer questions while researching and resolving issuesTrack and trace cargo and provide necessary information to customers to include OS&DInform customers of applicable policies requirements schedule updates and regulations related to shipmentEdit contact information in databaseCreate run and audit various reports for internal and external customersBuild positive collaborative relationships with internal employees and departmentsPerform accurate and efficient data entrykeyboardingtyping skills including pick-up schedulingAssist with administrative duties relating to customer service including intercompany mail and incomingoutgoing mailReport on service issues and such as delayed or missing freightMay create and update standard operating proceduresWorks with cross-functional team members to provide billing correctionsinquiries in a timely mannerPromote encourage and assist customers with terminal-to-terminal freight movement program MyConnect to include giving tutorials and troubleshooting IT issuesCustomer delivery appointment schedulingAssist customers in the receiving warehousedock area as needed.Ensure accurate data entry and daily monitoring of Airline alerts for external customers.Liaison for Company incoming calls and inquiries.Other duties as assignedQualificationsHigh School Diploma or equivalent is requiredTwo to three years experience in transportation industry customer service preferred.Associate degree in Logistics Supply Chain Management or a related field preferred.Knowledge Skills and AbilitiesFollows instructions responds to management direction takes responsibility for own actions completes tasks on time or communicates alternate plans.Excellent written verbal and listening communication skills.Strong customer service with a high level of attention detail and accuracyProficient in MS Office applications including MS Word Outlook and ExcelSelf-motivated with the ability to prioritize meet deadlines and manage changing priorities.Excellent organizational skills including the ability to work with other departments and organizations and handle multiple projects concurrently.Working knowledge of mathematical applicationsMust have knowledge of internet and search sites.Maintain a high level of professionalism in a stressfulconfrontational environment.Problem solving and ability to adapt to various situations and scenarios.Were committed to taking care of you and your family today and in the future.Heres what you can look forward toCompensationCompetitive base annual salary range 20.50 - 30.80 depending on experience and qualificationsHealth & WellnessEmployer subsidized medical dental and vision coverage for you and your familydependents.Employer‑paid life insurance accidental death and dismemberment AD&D and short‑term and long-term disability coverageRetirementGenerous 401k plan with a 4 company matchPaid Time Off2 weeks vacation annually7 company holidays7 days of sick leave annuallyExtras that Make a DifferenceUp to 5250 per year in tax-free educational assistance to assist with career development and growthExplore transportation and logistics industry job opportunities from Hawaii to Alaska
and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF