Sign upLog in
JobsJobs in TexasJobs in Plano, TXCustomer Service Jobs in Plano, TXClient Services Jobs in Plano, TX

Customer Service Representative and Sales Coordinator

Ace Handyman Services Collin County

Plano, TX

Apply
JOB DETAILS
SKILLS
Administrative Skills, Adobe Product Family, Billing, Brand Marketing (Branding), Business Services, Campaigns, Communication Skills, Compensation and Benefits, Consumer Branding, Consumer Promotions, Content Development, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Customer Training, Detail Oriented, Develop and Maintain Customers, Driver's License, Facebook Application Development, Franchise Management, General Handyperson, Inside Sales, Maintenance Services, Marketing, Marketing Communications, Microsoft Office, Multiplatform/Cross-Platform, Multitasking, Newsletter, Online Marketing, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Proofreading, Revenue Growth, Sales, Sales Closing Skills, Schedule Development, Search Engine Optimization (SEO), Small Business, Social Media, Social Media Marketing, Team Player, Telesales, Training/Teaching, Web Analytics, Writing Skills
LOCATION
Plano, TX
POSTED
30+ days ago
Benefits:
  • Free uniforms
  • Opportunity for advancement
  • Training & development

About the Role


Ace Handyman Services of North Dallas is one of the fastest-growing home repair, maintenance, and improvement companies in the area. We’re looking for a dynamic and customer-focused professional to join our team as a Customer Service Representative & Digital Marketing Coordinator.


This full-time position plays a key role in both customer experience and brand engagement.  This person will serve as a point of contact for our clients while also managing our local digital marketing and social media presence. You’ll work closely with our craftsmen, office team, and Operations Director to ensure smooth operations, outstanding customer satisfaction, and growth across all service lines.


Compensation & Benefits


  • Competitive pay
  • Paid vacation
  • Advancement & professional growth opportunities
  • Regular performance and pay reviews
  • Supportive, team-oriented culture

Key Responsibilities


Customer Service & Operations


  • Serve as the first point of contact for incoming customer inquiries via phone, email, and web requests.
  • Provide accurate job information, service education, and estimates; close sales over the phone.
  • Schedule and dispatch craftsmen using company CRM and scheduling systems.
  • Manage daily and weekly work schedules, ensuring optimal efficiency and customer satisfaction.
  • Conduct post-service follow-up calls to ensure quality and resolve concerns.
  • Accurately enter and maintain customer and job data in the CRM platform.
  • Collaborate with the Operations Director and craftsmen to ensure seamless handoffs from scheduling to job completion.
  • Support light administrative tasks such as filing, invoicing, and materials coordination.
Sales & Customer Growth


  • Work toward individual and team sales goals.
  • Proactively engage existing customers for repeat and referral business.
  • Educate clients on promotions, seasonal services, and membership programs.
  • Participate in community events and local partnerships to support brand awareness and customer acquisition.
Digital Marketing & Social Media


  • Develop, schedule, and manage posts across social media platforms (Facebook, Instagram, Google Business, Nextdoor, etc.).
  • Create engaging content that highlights our services, team, and community involvement.
  • Respond promptly to social media inquiries, reviews, and comments in a professional manner.
  • Monitor campaign performance and social media analytics to optimize engagement.
  • Assist in proofreading, photo selection, and content creation for marketing materials and newsletters.

Qualifications


  • 4–9 years of experience in customer service, scheduling, or inside sales.
  • Strong written and verbal communication skills; professional phone presence.
  • Tech-savvy with proficiency in Microsoft Office, Teams, and CRM systems (ServiceTitan experience is a plus).
  • Basic understanding of digital marketing, social media management, or content creation.
  • Excellent organizational and multitasking skills with strong attention to detail.
  • Positive, self-motivated, and collaborative team player.
  • Reliable transportation and valid driver’s license required.

Preferred Skills


  • Experience in small business, home services, or franchise environments.
  • Familiarity with Adobe, Canva, or similar design tools.
  • Basic SEO knowledge or experience with online engagement metrics.
  • Strong proofreading and marketing communication skills.

Join Our Team


If you’re passionate about helping others, love working in a fast-paced environment, and want to grow your career with a company that values community and craftsmanship—we’d love to meet you!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

About the Company

A

Ace Handyman Services Collin County

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Service Manager Jobs in Plano, TXService Representative Jobs in Plano, TXService Specialist Jobs in Plano, TX