Customer Service Representative

Customer Service Representative

Pay: $21.00/hour Schedule: Monday–Friday, 8:30 AM – 5:00 PM CST Location: Remote (USA) Assignment Dates: 07/27/2026 – 12/31/2026

Position Summary

We are seeking a detail-oriented Customer Issue/Service Representative to analyze, research, and gather required information to process customer service cases with a basic level of complexity. This role serves both internal and external customers through telephone and written communications while delivering exceptional customer service.

The ideal candidate will be able to work independently, maintain a high level of accuracy, and contribute to meeting established service and quality standards while identifying opportunities for process improvements.

Key Responsibilities

• Process cases using workflow, administrative, and line-of-business systems accurately and in compliance with service, regulatory, and operational standards.
• Analyze cases to determine complexity and identify appropriate routing or escalation when needed.
• Research and resolve cases that require additional information or documentation.
• Contact customers, financial associates, vendors, internal business units, and other resources as needed to resolve requests.
• Handle sensitive and confidential customer communications, including inquiries and complaints.
• Respond to telephone and written inquiries in a prompt, efficient, and professional manner.
• Document customer interactions, communications, and actions taken to process requests.
• Process work items including:
  • Deceased payor requests
  • Bank account changes and additions
  • Auto-pay setup, removal, and modification requests
  • Loan repayment transactions
• Work independently to manage tasks and follow-up activities while maintaining productivity and quality standards.

Qualifications

Required:

• High school diploma or equivalent
• Strong interpersonal, verbal, and written communication skills
• Proficiency with email, word processing, and spreadsheet software
• Strong attention to detail

Preferred:

• College degree
• 1–3 years of customer service experience
• 1–3 years of financial services industry experience

Additional Information

• Background verification is required as part of the hiring process.
• Fingerprinting will be completed upon hire for submission to the FBI for nationwide fingerprint record review.