Brand Marketing (Branding), Communication Skills, Computer Skills, Consulting, Corporate Policies, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Health Plan, High School Diploma, Marketing, Online Chat, Order Processing, Organizational Skills, Problem Solving Skills, Process Improvement, Promotional Programs, Resolve Customer Issues, Returns Processing, Sales, Team Player
Customer Service Representative
We pride ourselves on delivering exceptional products and experiences to our customers. Our team is growing, and we're looking for a friendly, reliable, and solutions-focused Customer Service Representative to join us and help ensure every customer feels valued and supported.
About the Role:
As a Customer Service Representative, you'll be the first point of contact for our customers—answering questions, resolving issues, and making sure every interaction leaves a positive impression. Whether it's over the phone, via email, or through live chat, you'll play a key role in creating an excellent customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
- Resolve product or service issues efficiently and empathetically
- Process orders, returns, exchanges, and track shipments
- Document customer interactions and feedback accurately in our CRM system
- Collaborate with team members and other departments to improve service processes
- Stay updated on products, promotions, and company policies
What We're Looking For:
- High school diploma or equivalent (college degree a plus)
- Previous customer service experience preferred but not required
- Excellent communication and problem-solving skills
- Patience, empathy, and a positive attitude under pressure
- Basic computer skills and comfort with learning new systems
- Strong organizational skills and attention to detail
What We Offer:
- Competitive hourly wage or salary
- Paid training and ongoing development opportunities
- Flexible scheduling options (depending on role and location)
- Health benefits, PTO, and employee discounts (if applicable)
- A supportive, inclusive, and team-oriented work culture
Compensation: $27.00 per hour
Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries. At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals
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