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Customer Service Representative

Tailored Management

Ashburn, VA

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JOB DETAILS
SALARY
$23.55 Per Hour
SKILLS
Communication Skills, Cross-Functional, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Quality, Detail Oriented, Documentation, Establish Priorities, Interpersonal Skills, Multitasking, Operations, Order Management, Order Processing, Organizational Skills, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Metrics, Resolve Customer Issues, Revenue Growth, Sales, Sales Management, Sales Support, Staff Training, Systems Maintenance, Team Lead/Manager, Technical Support, Writing Skills
LOCATION
Ashburn, VA
POSTED
29 days ago
Title: Customer Service Representative
Pay: $23.55/hr | Weekly Pay + Optional Benefits
Location: 44611 Guilford Drive, LOC759, Ashburn, VA | Fully On-site
Tentative Start Date: May 18, 2026

About the Role:
The Customer Service Representative will support daily customer operations by managing order entry, handling inquiries, and maintaining accurate account information. This role focuses on delivering excellent customer service, resolving issues efficiently, and supporting sales growth through account management and follow-ups. The position works closely with the Regional Manager and cross-functional teams to prioritize tasks, improve processes, and ensure a seamless customer experience.

Responsibilities:
  • Accurately enter and verify customer orders
  • Handle customer calls, emails, quotes, and issue resolution (including RMAs)
  • Conduct post-sale and quote follow-ups
  • Manage customer accounts and update CRM systems
  • Partner with Regional Manager to prioritize tasks and workflow
  • Perform customer needs analysis and recommend solutions
  • Run reports and maintain accurate documentation
  • Support quality standards and assist in training new employees
Qualifications:
  • Associate’s degree or equivalent experience
  • 1–3 years of customer service experience required
  • Minimum 1 year of sales experience preferred
  • Strong communication (written and verbal) skills
  • Excellent customer service and interpersonal skills
  • Highly organized and detail-oriented
  • Ability to multitask in a fast-paced environment
  • Previous technical or customer service experience preferred

About the Company

T

Tailored Management

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
https://www.tailoredmanagement.com/

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