Customer Service Representative

Customer Service Representative

The Customer Service Representative will support daily customer operations by managing order entry, handling inquiries, and maintaining accurate account information. This role focuses on delivering excellent customer service, resolving issues efficiently, and supporting sales growth through account management and follow-ups. The position works closely with the Regional Manager and cross-functional teams to prioritize tasks, improve processes, and ensure a seamless customer experience.

• Accurately enter and verify customer orders
• Handle customer calls, emails, quotes, and issue resolution (including RMAs)
• Conduct post-sale and quote follow-ups
• Manage customer accounts and update CRM systems
• Partner with Regional Manager to prioritize tasks and workflow
• Perform customer needs analysis and recommend solutions
• Run reports and maintain accurate documentation
• Support quality standards and assist in training new employees

• Associate's degree or equivalent experience
• 1–3 years of customer service experience required
• Minimum 1 year of sales experience preferred
• Strong communication (written and verbal) skills
• Excellent customer service and interpersonal skills
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Previous technical or customer service experience preferred