Communication Skills, Customer Support/Service, Order Processing, Product Pricing, Reporting Skills, United States Citizen
Job Duration: 12 Months Contract on W2
Job Location: - Charlotte, NC
Note: US Citizen are required for this position.
Job Description
- Acts as primary customer service agent in processing or responding to basic customer requests, inquiries, and/or orders.
- Customer Service may be by telephone, fax, email, or regular mail.
- Provides basic product/service/application information. Provides basic information on pricing and product availability.
- Must process orders, requests, returns and adjustments. Enforces policies within guidelines. Develops or prepares reports as required.
- Must efficiently utilize the computer support system.
- Utilizes internal contact resources for specific situations.
- Exercises judgment and diplomacy as required.
- Maintains current information in an easy-to-use format.
- Must be an effective communicator.
- Must have some basic knowledge of computers.
- Coordinates and expedites services issues to higher levels or other departments as needed.
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Trispoke Managed Services Pvt.