Customer Service Representative

Client Overview:
Our client in the manufacturing industry is seeking a Customer Service Representative to join their team. The organization has a customer-first mentality and is looking for someone to grow with the team while providing white-glove customer service.

Salary/Hourly Rate:
$21/hr

Position Overview:
The Customer Service Representative will answer inbound calls, process orders, provide delivery updates, and manage schedules.

Responsibilities of the Customer Service Representative:

• Answer inbound calls and emails from customers regarding order updates.
• Handle complaints, provide solutions, and follow up with customers regarding their satisfaction.
• Process orders, update deliveries, and schedule shipments.
• Take payments and update CRM systems.

Required Experience/Skills for the Customer Service Representative:

• 2+ years of previous customer service or sales experience via phone and email.
• Tech-savvy with the ability to use an ERP system.
• Proficient in Microsoft Excel.

Education Requirements:

• High School Diploma required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 402012