Customer Service Representative

Customer Service Representative | Emergency Response Call Center | Dunwoody GA

TRC Talent Solutions is hiring Customer Service Representatives to support a 24/7 emergency response center handling critical inbound calls and dispatch coordination.

Job Details

• Location: Dunwoody, GA | Fully On-Site

• Pay: $20+ (DOE) + Shift Differentials + Overtime Opportunities 

  • $20/hour for non-bilingual candidates

  • $21/hour for bilingual (French or Spanish) candidates 

• Work Schedule: Flexible Schedule Required | 1st, 2nd & 3rd Shift Availability including Holidays 

What You’ll Be Doing

• Answer high-volume inbound emergency calls from elevator systems

• Gather accurate caller location and emergency details quickly and professionally

• Dispatch the appropriate response teams based on the situation

• Provide clear updates and information to customers regarding service requests

• Maintain detailed and accurate documentation in company systems

• Deliver professional, compassionate customer service on every interaction

• Meet performance goals related to call quality, accuracy, and response time

What We’re Looking For

• 2+ years of customer service or call center experience

• Strong phone communication and multitasking skills

• Ability to remain calm and focused in emergency situations

• Strong data entry and computer skills

• Minimum typing speed of 30 WPM required 

• Flexible availability including weekends and holidays required 

Preferred Qualifications

• Bilingual English/Spanish or English/French strongly preferred

• Experience in dispatch, emergency response, or high-volume call environments is a plus

Why You’ll Like This Opportunity

• Stable, growing company environment

• Shift bonus opportunities and overtime available

• Professional office setting with business casual dress code

If you’re dependable, professional, and ready to work in a KPI driven customer service role, apply today with TRC Talent Solutions!