Customer Service Representative

• Fully remote position with a remote stipend 
• Consistent Monday-Friday daytime schedule 
• Warm leads only, no cold calling 
• Meaningful work connecting patients to care 
• Growth and continuing education support 
• Comprehensive benefits package

• Answer inbound calls from prospective new patients and assess their needs
• Answer general questions regarding treatment options
• Make outbound calls to incoming leads to educate them about possible treatments
• Register and schedule new patients; send appropriate materials prior to appointments
• Reschedule, cancel, and confirm appointments as needed
• Provide excellent, timely customer service
• Maintain operations by following established policies and procedures
• Help track the effectiveness of new marketing initiatives
• Contribute creative ideas to optimize marketing strategies
• Perform other related duties as assigned

• High school diploma or GED required
• 1+ year of customer interaction or customer support experience (phone or face-to-face) strongly preferred
• Previous healthcare facility and contact center experience preferred

• Excellent verbal and written communication
• Strong interpersonal and customer service skills
• Service-oriented approach to resolving customer concerns
• Excellent organization and attention to detail
• Comfortable learning new software and computer systems
• Understanding of patient confidentiality requirements
• Familiarity with medical terminology and office ethics
• Proficiency with Microsoft Office Suite or related software

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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