Customer Service Representative

Employment Function

Henri’s Bakery & Deli is searching for a Customer Service Lead who will focus on:

• Delighting every customer that contacts Henri’s Bakery & Deli
• Helping new and existing customers through the order process
• Help improve our overall customer service processes

Position Summary

Henri’s Bakery and Deli has been an Atlanta institution for over 90 years. The Company has tremendous opportunity for growth through a dedicated focus on customer satisfaction. We need a driven and motivated professional with proven customer service experience who can help bring our business to the next level.

Core Responsibilities

• Field incoming customer inquiries via phone, email, website and social media.
• Delight each and every customer through providing relevant and valuable information and answering all customer inquiries. 
• Being laser focused on the needs of the customer, doing everything possible to ensure they are getting what they desire.
• Work with front of the house and back of the house staff to coordinate orders and ensure we can deliver to or above customer expectations
• Help support front and back of the house operations, jumping in to help when needed to help service our on-site customers. This can involve assisting in the bakery and deli areas as well as preparing catering orders. 
• Becoming an expert on our bakery and specialty bakery items, helping internal and external customers get the information needed.
• Work with leadership to make suggestions and improve our overall ability to provide an extraordinary guest experience.
• Ensure all guest inquires are responded to in a timely manner (same day)
• Help provide training to other staff that are responsible for order intake and customer service 

Qualifications/Skills Required 

• 3+ years of experience in a customer-facing role 
• 2+ years of experience providing customer service via phone in a call center environment preferred.
• Possess a customer-focused mindset at all times
• Ability to work in fast-paced high-volume environment
• Ability to work most weekends and holidays when required. 
• Experience making improvements and or managing phone systems is a plus

Working Environment Conditions 

This position will be based in our Upper Westside Bakery and Commissary location. The position will spend the majority of its time at a office / desk environment on a computer and phone. This position will also spend time in our bakery and deli performing customer-facing duties.

Henri's Bakery was established in 1929 by Henri Fiscus at the corner of 10th and Peachtree Streets. Henri was born in France to French and German parents. He came to the United States in 1921 after WWI, working in restaurants in New York and Rhode Island before arriving in Atlanta as the opening pastry chef of the Biltmore Hotel. Six years later, his passion for creating gourmet baked goods and for serving others led him to purchase a French bakery in Midtown that would become the original location of Henri's Bakery & Café. Henri became known for his inventive recipes and the attention to detail he paid to his customers' needs and wants. He built a legacy that followed him over the years as Henri's moved to Rhodes Center, Peachtree Palisades, the corner of Peachtree and Piedmont Roads and then to Irby Avenue in 1969.
Henri passed away in 1974, just one day shy of his 80th birthday. It was at this time that his grandchildren committed to carrying on the traditions and original recipes their beloved grandfather had started. The bakery continued to flourish and was named one of the 10 best bakeries in the world by W Magazine in 1976. In 1984, a second location of Henri's opened in Sandy Springs.
In 2016, Henri's great-grandson, Anthony DiNardo purchased Henri's from his aunts, Madeline Leonard, Michelle Teilhaber and Mimi Veerkamps, uncle, Ray Bell and mother, Suzette DiNardo. Along with his sisters, Kim MacBain and Ashlyn DiNardo, he assumed the mantle of this iconic family business, celebrating its past and looking to the future. The following year, the siblings transitioned Henri's Buckhead into its current location at 56 East Andrews Drive and expanded the business to include a third store in Atlanta's Upper Westside neighborhood. This modern, 5,000-square-foot kitchen and retail space houses much of the company's bakery operations.

Salary

$18.00 - $20.00 per hour

Benefits

Tips, Flexible schedule, Paid time off, 401(k) matching, Referral program, Employee discount, Paid training

Job Type

Full time, Part time