Customer Service Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a motivated Customer Service Representative to provide professional customer assistance, answer questions, and support positive customer experiences. This role is ideal for individuals who enjoy working with people, understanding customer needs, providing solutions, and developing valuable communication and relationship-building skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.

• Identify customer needs and recommend appropriate solutions.

• Provide accurate information about products, services, and promotions.

• Build and maintain positive customer relationships.

• Follow up with customers to support satisfaction and retention.

• Assist with customer acquisition and promotional activities.

• Maintain organized records of customer interactions and follow-ups.

• Communicate customer feedback to appropriate team members.

• Support individual and team customer service and sales goals.

• Collaborate with team members to ensure a positive customer experience.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, professional, and customer-focused attitude.

• Comfortable interacting with customers in person.

• Strong listening and problem-solving abilities.

• Goal-oriented and motivated to achieve results.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in customer service, sales, retail, hospitality, or related fields is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching