Customer Service Representative

Position Summary
The Customer Service Representative will serve as a primary point of contact for customers, providing information, resolving concerns, and assisting with service-related requests. The ideal candidate is approachable, dependable, and comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer questions and service requests
• Provide accurate information about products, services, and promotions
• Resolve customer concerns professionally and efficiently
• Follow up on customer requests when needed
• Maintain organized records of customer interactions
• Support customer satisfaction and retention efforts
• Communicate customer feedback to appropriate team members
• Assist with promotional and customer engagement activities
• Work closely with team members to meet daily service goals

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Friendly and professional attitude
• Strong problem-solving and organizational skills
• Ability to work independently and as part of a team
• Customer service, retail, or related experience is helpful but not required

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Career advancement opportunities
• Hands-on customer service experience
• Competitive compensation