Customer Service Representative

Job Title: Customer Service Representative
Location: Auburn Hills, Michigan
Type: Contract
Compensation: $21.00 - $24.00
Work Model: Onsite – onsite
Hours: Monday - Friday: 8 am to 5 pm , Monday - Friday 1 hour lunch

Responsibilities

• Deliver excellent customer service with a customer-focused mindset, taking ownership of the order management process from initial entry to product delivery.
• Interface with customers, internal, and external partners to build successful relationships.
• Manage multiple SAP transactions including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices.
• Build relationships with the commercial team to exceed customer expectations.
• Analyze customer ordering patterns to anticipate needs and proactively address issues.
• Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My DuPont).
• Respond promptly to customer inquiries and complaints.
• Review daily reports to identify and resolve issues proactively.
• Demonstrate adaptability in a fast-paced environment.
• Investigate and resolve customer disputes efficiently, engaging with credit and sales teams as needed.
• Make decisions regarding customer returns within delegated authority.
• Relay relevant customer information to the account manager regarding forecasts, projects, or organizational changes.

Requirements

• Excellent communication skills and a customer service mindset.
• Experience with SAP or equivalent systems.
• High School Diploma required; College degree preferred.
• Order entry experience and customer service background.
• Ability to work in a hybrid environment (subject to change).
• No specific security clearance required.
• Call Lynn at 732 228-8982 for immediate consideration

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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