Sign upLog in

Customer Service Representative

Customer Contact Services

Augusta, GA

Apply
JOB DETAILS
JOB TYPE
Full-time
SKILLS
Automotive Repair and Maintenance, Automotive Sales, CPU (Central Processing Unit), Calendar Management, Call Centers, Campaigns, Certified Coding Specialist (CCS), Communication Skills, Computer Software, Computer Telephony Integration (CTI), Customer Support/Service, Customer Training, Detail Oriented, Documentation, Ethernet, Health Insurance, Intel Product Family, Keyboards, Memory Hardware, Microsoft Windows Operating System, Needs Assessment, Presentation/Verbal Skills, Quality Assurance, Quality Management, Quality Metrics, Scripting (Scripting Languages), Team Player, Telephone Skills, Training/Teaching, USB, Webcams, Wi-Fi, Work From Home, Writing Skills
LOCATION
Augusta, GA
POSTED
1 day ago
Customer Contact Services (CCS) is a growing contact center built around the belief that every connection matters. We’re a collaborative, team-first workplace where people are supported, valued, and given real opportunities to grow.  If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.

Our CTI division partners with automotive dealerships nationwide to strengthen customer engagement, streamline appointment scheduling, and drive measurable results.
We’re more than a voice on the line, we’re a dedicated extension of each dealership’s team.

No automotive experience needed — we provide all the training you need to succeed.

Job Duties:
This position requires access to a personal computer for the first 90–180 days of employment.
  • Answer inbound calls promptly and professionally, and support outbound campaigns as needed
  • Schedule service appointments for automotive dealership clients
  • Identify caller needs and provide accurate information about services
  • Accurately document call details and update customer records in real time
  • Follow company scripts and procedures for a consistent caller experience
  • Escalate issues to supervisors when appropriate
  • Maintain quality assurance standards and complete ongoing client training
  • Deliver a friendly, professional experience on every call

Qualifications:
  • G.E.D. or higher
  • At least one year of call center or customer service experience
  • Comfortable navigating multiple programs and systems simultaneously
  • Basic familiarity with computers, software, and general technology
  • Strong verbal communication skills — clear, professional, and easy to understand
  • Solid written communication and documentation skills
  • Ability to handle confidential information with discretion
  • Sharp attention to detail and a customer-first mindset
Availabilities Needed (hours listed in CST)
  • 9:30AM - 6:00PM
  • 10:00AM-6:30PM
  • 11:00AM-7:30PM    
  • 11:30AM-8:00PM   
  • 3:00PM-9:00PM  
Equipment Requirements
  • Keyboard - F1 - F12 keys, Page Up/Page Down
  • Two monitors
  • Webcam
  • Ability to connect to internet via an ethernet cord (WIFI, cellular internet, starlight, 5G etc. are not permitted)
  • Wired USB Headset
  • Windows 11
  • 8 gigs of RAM or more (Installed Physical Memory)
  • Intel i3 or AMD Ryzen 3 CPU or better.
Why Join Us?
  • A fun, fast-paced, and supportive work environment.
  • Opportunities for professional growth and advancement.
  • Comprehensive training to enhance your skills.
  • The chance to make a direct impact through exceptional service.
  • Work remotely
Benefits:
  • Bonus opportunities for performance and outbound projects
  • Work from home
  • Medical insurance
  • Dental and Vision insurance
  • 401k
  • Paid time off
  • Life insurance
  • Holiday incentive pay
  • Employee events and activities
  • Advancement opportunities 
Training starts on Tuesday 7/8/2026 at 8:00 am, CST.  We hope to see you there!
 

Powered by JazzHR

About the Company

C

Customer Contact Services

Resume Resources

Free Resume TemplatesFree Resume Builder