Customer Service Representative

Location: Augusta, GA, 30906

Job Description

We are seeking a dedicated and professional Customer Service Representative to join our team in Augusta, GA. The ideal candidate will have prior customer service experience and a passion for helping customers resolve their issues efficiently and effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Requirements

• Customer Service experience required.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with professionalism.
• Strong problem-solving skills and attention to detail.
• Proficient with basic computer applications.
• Ability to work in a team-oriented environment.