Customer Service Representative

Matthews International

Aurora, IN

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JOB DETAILS

SKILLS

Analysis Skills, Budgeting, Business Growth, Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, High School Diploma, Internet Application, Interpersonal Skills, Mathematics, Microsoft Office, Microsoft Outlook, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Stock Purchase Plans, Team Player, Time Management, Writing Skills

LOCATION

Aurora, IN

POSTED

Today

POSITION SUMMARYAre you looking for more than just a job? Join Matthews International, a company with over 175 years of success and stability. As a global leader in memorialization, we take pride in our craftsmanship and commitment to quality - and it all starts with our people.We're currently seeking a Customer Service Representative to join our team. This is more than a Customer Service role - it's a chance to become part of a proud tradition and build a stable, long-term career in a supportive working environment.The schedule for this position is Sunday 7am-3pm, Monday-Thursday 10am-7pm. The pay rate will be $18.60, with Benefits available from day one, 401K with match, stock purchase plan, and 13 days Earned Time Off.JOB RESPONSIBILITIES* Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.* Identify and assess customers' service needs and refer to other service or technical departments for follow up or additional information as needed.* Ensure order instructions and information are submitted accurately and per customer specifications.* Maintain current and accurate order entry information in all required software programs.* Build sustainable relationships and trust with customer accounts through open and interactive communication.* Additional duties as assigned.QUALIFICATIONS / REQUIREMENTS* High School Diploma or GED.* Associate Degree or equivalent from two-year college or technical school preferred.* 3+ years of previous customer service experience preferred; or equivalent combination of education and experience.* High degree of proficiency MS Office Suite, Outlook & Internet applications.* Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.* Strong verbal and written communication skills (including analysis, interpretation, & reasoning).* Solid understanding and application of mathematical concepts.* Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.* Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.* Ability to work with and influence peers and senior management.* Self-motivated with critical attention to detail, deadlines and reporting.* Ability to work overtime as necessary.PHYSICAL ASPECTS / WORK ENVIRONMENT* Regularly required to stand; walk; sit; and talk, hear and see.* Occasionally lift and/or move up to 10 pounds.* Reasonable accommodations may be made to enable individuals to perform the essential functions.Matthews Memorialization is a leader in the memorialization industry who is committed to helping customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship and revenue generating programs and services. Within this industry, our Environmental Solutions is focused on the design and manufacture of advanced combustion systems. Matthews Memorialization is a (MATW) Matthews International company. Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

About the Company

Matthews International

Matthews International operates through two core global businesses–Industrial Technologies and Memorialization. Both are focused on driving operational efficiency and long-term growth through continuous innovation and strategic expansion.

The Industrial Technologies segment evolved from our original marking business, which today is a leading global innovator committed to empowering visionaries to transform industries through the application of precision technologies and intelligent processes. The Memorialization segment is a leading provider of memorialization products, including memorials, caskets and cremation and incineration equipment, primarily to cemetery and funeral home customers that help families move from grief to remembrance.

Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees who work to continually expand, encourage, and inspire greater possibilities for growth—for our clients, our community and our company.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Manufacturing - Other

FOUNDED

1850

WEBSITE

https://www.matw.com/

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