Customer Service Representative

About Us

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a personable and customer-focused Customer Service Representative to assist customers, answer questions, and help create a positive experience at every interaction. This entry-level position is ideal for someone who enjoys working with people, learning new skills, and contributing to a supportive team environment.

Responsibilities

• Respond to questions about products, services, and company offerings.

• Assist customers with routine questions, requests, and concerns.

• Explain product and service information clearly and professionally.

• Identify customer needs and recommend appropriate options.

• Support customer follow-ups and relationship-building activities.

• Assist with customer engagement and promotional initiatives.

• Maintain organized records of customer interactions and follow-ups.

• Communicate customer feedback and recurring questions to team members.

• Help maintain a welcoming and professional customer environment.

• Collaborate with team members to meet daily service goals.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong verbal and interpersonal communication skills.

• Friendly, professional, and customer-focused attitude.

• Strong listening and problem-solving abilities.

• Positive attitude and willingness to learn.

• Good organizational and multitasking skills.

• Comfortable interacting with customers and the public.

• Reliable, adaptable, and self-motivated.

• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching