Call Centers, Call Volume, Communication Skills, Consulting, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Systems Maintenance, Time Management
Industry: Customer Support / Call Center
Location (City, State): Austin, TX (Onsite)
Compensation: $18 - $20 per hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Work Schedule: Full-time | Onsite | Contract-to-Hire
About Our Client:
Addison Group is partnering with one of our clients to find a dependable and customer-focused Customer Service Representative. This opportunity is ideal for someone who thrives in a fast-paced, high-volume environment and is eager to grow into a long-term role.
Job Description:
The Customer Service Representative will serve as the primary point of contact for customers, handling a high volume of inbound calls while delivering timely and professional support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently throughout the day.
Key Responsibilities:
- Respond to a high volume of incoming customer calls daily
- Assist customers with order inquiries, updates, and general concerns
- Address and resolve customer issues with professionalism and empathy
- Accurately document interactions and maintain records in internal systems
- Meet or exceed established call and performance metrics
- Collaborate with internal teams to ensure customer satisfaction
Qualifications:- At least 2 years of experience in a customer service or call center role
- Proficiency with Microsoft Office applications (Outlook, Word, Excel)
- Strong verbal communication and problem-solving skills
- Ability to multitask in a fast-paced, metrics-driven environment
- Reliable, punctual, and available to start quickly
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.A
Addison Group
Need a job? Need an employee? Then you need Addison Group, the professional staffing and search firm that has reshaped the industry with our excellent placements in the Administrative & HR, Engineering, Executive Search, Finance & Accounting, Healthcare, and IT sectors.
Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.
1,500 to 1,999 employees
Staffing/Employment Agencies
http://www.addisongroup.com/