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Customer Service Jobs in Austin, TX
Customer Service Representative
Artech LLC
Austin, TX
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JOB DETAILS
SKILLS
Call Centers
,
Change Requests/Orders
,
Customer Support/Service
,
Medicaid
,
Performance Metrics
,
Problem Solving Skills
LOCATION
Austin, TX
POSTED
3 days ago
Job Title: Customer Service Representative
Location:
Austin, TX (On-site)
Duration: Long-term Project(with extension)
Roles and responsibilities:
Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm.
We are unable to accommodate schedule change requests during the first 90 days.
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical
claims status, and other program questions.
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous and concise manner.
Documents all encounters in clear and concise online logs.
Transfers callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains the strict required attendance and performance metrics.
About the Company
A
Artech LLC
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