Call Centers, Call Volume, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, File Maintenance, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Leadership, Medicaid, Quality Assurance, Time Management
Location:
Must be local to Austin, TX (Remote)
Responsibilities:
- Interact professionally with clients, attorneys, and insurance companies via inbound calls. Provide appropriate and timely responses with resolution to inquiries and concerns from the callers.
- Receive high volume inbound calls while navigating multiple applications in order to research the reason of the call and provide resolution.
- Review medical claims and send outgoing correspondence for pursuit of recoveries for the Medicaid Program.
- Adhere to the Quality Assurance program in order to improve the daily processing of applications and file maintenance transactions with a minimum quality score.
- Make recommendations to management to improve efficiency and effectiveness of current processes.
- Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements.
- Flexibility to work overtime as needed by daily production inventory requirements.
- Perform other duties as assigned by leadership within the operational production queues according to the needs of the business.
Skills Description:
- Minimum of 12 months of customer service and contact center setting experience.
- Mid to high level computer skills.
- Professional with a minimum 1 year in a customer service and/or data entry or related experience.