Customer Service Representative

Collabera

Austin

$17–$20 Per Hour
Temporary
Contractor
Quick Apply

25 days ago

Job Description

Details:

Client: Information Technology
Job Title: Customer Service Representative
Location: Austin, TX
Duration: 6 month
Pay Range: $16/hr - $20/hr

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Responsibilities:??

Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous, and concise manner.
Documents all encounters in clear and concise online logs.
Transfers callers to other Call?Center?units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains strict required attendance and performance metrics.?

Numbers & Facts

Location	Austin
Job Type	Temporary, Contractor
Industry	Staffing/Employment Agencies
Salary	$17–$20 Per Hour
Company Size	10,000 employees or more
Year Founded	1991
Website	http://www.collabera.com

About Company

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks: