Call Centers, Communication Skills, Customer Support/Service, Documentation, Medicaid, Multilingual, Performance Metrics, Problem Solving Skills, Work From Home
LOCATION
Austin, TX
POSTED
Today
Description
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Customer Service Representative
Contract: Austin, Texas, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 369601
End Date: 2026-06-20 Days Left: 21 days, 3 hours left
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Industry: Medicaid Job Title: Customer Service Representative - Bilingual Duration: 6+ Months of contract Location: Austin, TX-USA Pay Range : 20$/hr - 22$/hr
About the Role:
We are seeking a dedicated individual to join our team as an H&PS Level 13 representative.
This role will be based on-site in Austin, TX, with the possibility of transitioning to remote work in the future.
The primary responsibility of this position is to provide assistance to Medicaid Providers with inquiries related to eligibility, medical claims status, and other program questions.
Responsibilities:
Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner
Assist with problem resolution as needed
Document all encounters in clear and concise online logs
Transfer callers to other Call Center units as necessary
Meet individual performance standards
Maintain strict required attendance and performance metrics
Perform other duties as assigned by management
Education Qualification:
High school diploma or equivalent
Required Skills:
Excellent communication skills
Strong customer service orientation
Ability to work in a fast-paced environment
Proficiency in documenting information accurately
Willingness to adhere to strict attendance and performance standards
Previous experience in a call center or customer service role is preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.