Job Position - Property & Casualty Personal Lines Customer Service Representative (CSR) Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.
We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.
Qualifications
To Apply: Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed.
Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
Experience working with multiple carriers
High school diploma/GED required, Bachelor’s degree preferred
Excellent customer service skills Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers
Highly organized with strong time management skills
Proficiency with Office Software Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools
Bilingual (not required)
Responsibilities
Servicepersonal auto, homeowners, renters, and related casualty policies
Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Answer customer inquiries, complaints and resolve issues
Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
Maintain detailed records of client interactions
Review audits and/or policies
Multitasking Ability: capability to manage multiple customer request and administrative task at once
Self Motivated
Collaborative Team Member We’re looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.
Numbers & Facts
Location
Henderson, NV
Job Type
Full-time
Skills
Administrative Skillsunmatched
Auto Insuranceunmatched
Billingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
High School Diplomaunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Operational Supportunmatched
Operationsunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Property Insuranceunmatched
Property and Casualty Insuranceunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
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