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Client Services Jobs in Baltimore, MD

Customer Service Representative

Williams-Sonoma

Baltimore, MD

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JOB DETAILS
SALARY
SKILLS
Acoustics, Antivirus, Apple Macs, Bluetooth, Call Centers, Communication Skills, Computer Workstations, Corporate Policies, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Desktop PC, Develop and Maintain Customers, Identify Issues, Keyboards, Laptop PC, Leadership, Microsoft Product Family, Microsoft Windows 7, Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Windows XP, Multitasking, Operating Systems, Policy Development, Problem Solving Skills, Process Improvement, Product Requirements Document (PRD), Production Support, Retail, Retail Channel, Systems Administration/Management, USB, Windows Vista, Wireless Communications, Work From Home, eCommerce
LOCATION
Baltimore, MD
POSTED
8 days ago
About the Job

Williams-Sonoma Inc.

Customer Service Representatives.

Full Time availability.

Now accepting applications until June 30 2026.

Accepting applications from these states only- AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, ID, KS.

For an immediate response, apply directly to this link: Customer Service Representative - Williams-Sonoma Inc. Customer Care Centers

Why Join Us?

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone's day every day?

If you're someone who:

  • Brings positive energy.
  • Solves problems with confidence.
  • Loves great products and even better discounts.

    ...then you'll feel right at home here!
Your Day to Day (Essential Functions):

Customer-Focused Support:
  • Serve as the first point of contact for customer inquiries via phone.
  • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
  • Handle escalations with professionalism, ensuring a smooth resolution process.
Problem-Solving & Ownership:
  • Apply critical thinking to troubleshoot issues and offer appropriate solutions.
  • Approve adjustments, returns, or other resolutions within established guidelines.
  • Follow up with customers to ensure complete satisfaction and issue solutions.
Service With Integrity:
  • Uphold company values by providing honest, ethical, and transparent support.
  • Maintain confidentiality of customer data and company policies.
  • Stay informed about product updates, policies, and procedures to provide accurate information.
Collaboration & Continuous Growth:
  • Work closely with team members and leadership to improve service processes.
  • Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
  • Provide feedback to improve company policies and customer experience strategies.
What We Offer:
  • Competitive pay starting at $15.00/hr.
  • Recognition-based incentives and bonuses.
  • PTO, Vacation, and Sick Pay benefits.
  • Employee discounts and perks (up to 40% off most products and brands).
What We're Looking For:
  • 1+ year experience in customer service (retail, call center, or hospitality preferred).
  • Strong communication skills - Ability to de-escalate and resolve issues professionally.
  • Problem-solving mindset - You think fast and adapt quickly.
  • Integrity and reliability - You do the right thing, even when no one is watching.
  • Comfortable working in a fast-paced environment with performance goals.
  • Tech-savvy - Ability to navigate multiple systems and multitask efficiently.
Technology Requirements:

In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

Devices not acceptable:

Tablet-based/convertible personal computers (i.e., Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

Operating Systems:
  • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations.
  • Mac IOS 13 or newer.
What if I have an Education or Enterprise edition of Windows?

Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

What if I am using a Windows Insider version of Windows?

Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

What if I am using an older version of Windows?

We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

What kind of software do I need?

A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.

What antivirus protection do I need?

You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows-based computers.

Web Browser:

Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome.

Random Access Memory (RAM):

6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

Internal Storage:

You must have enough free space available to both install needed systems and run these systems effectively.

Display/Monitor:

Minimum Optimal Screen Resolution: 1920 x 1080.

Devices and peripherals needed:
  • External mouse* (wired preferred).
  • Keyboard (wired preferred).
  • Webcam (will be utilized for Training and meetings.
  • USB headset* (wired required - wireless/Bluetooth headsets NOT acceptable).
  • We highly recommend you have the following headsets for the best results during your employment:
    • Jabra Evolve 20 UC.
    • Logitech H390.
  • Other recommendations will be included in the system requirements documentation provided later in the process.
  • Headset models NOT supported:
    • MPOW.
    • Cyber Acoustics.
    • NUBOW.


We do not recommend using built-in laptop trackpads.

Your system's internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

About the Company

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.

About the Company

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Williams-Sonoma

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