Customer Service Representative

Serve as a point of contact for customer inquiries, order updates, and product information.

· Facilitate customer and visitor check-in using Envoy, ensuring a smooth and professional arrival experience.

· Coordinate with internal teams to confirm customer visit details, schedules, and requirements.

· Prepare and stage PPE for plant visits and support overall safety compliance.

· Create a welcoming environment, including lobby messaging and guest accommodations.

· Manage conference room scheduling, meeting logistics, and office coordination.

· Maintain internal directories and support phone systems (Elevate).

· Handle incoming and outgoing mail, including scanning and distribution for remote employees.

· Provide general administrative support, including filing, document management, and front desk coverage.

Order Processing & Customer Support

· Accurately process purchase orders and invoices using systems such as Ross, Sage50, TrueCommerce, and EDI platforms (iTrade, Ariba, etc.).

· Validate pricing on incoming POs and escalate discrepancies.

· Ensure timely order confirmations via EDI and email.

· Monitor order fulfillment timelines and maintain lead time expectations.

· Collaborate with Production and cross-functional teams to resolve order issues and meet urgent customer needs.

· Track freight, manage shipping delays, and respond to broker and customer inquiries.

· Support Co-Pack customer relationships.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.