Customer Service Representative

Position Summary

The Customer Service Representative serves as a key member of the Sales team, supporting customer satisfaction through accurate order management, invoicing, customer communication, and data administration. Reporting to the Co-CEO, Commercial who also serves as the Director of Sales, this role works closely with Account Managers and internal departments to ensure a seamless customer experience from order entry through delivery and invoicing. The Customer Service Representative plays a critical role in helping the organization deliver exceptional service, build strong customer relationships, and achieve business objectives through operational excellence and attention to detail.

Qualifications

Accountabilities

Physical Activities/Demands: This position is approximately 75% sedentary, involving executing typical office related tasks (computer work, communication, analyzing data, etc.). The remaining balance of this position, approximately 25% requires working in/around indoor and outdoor manufacturing and agricultural environments. This position requires the ability to occasionally: ascend/descend various types of ladders, stairs and equipment; move oneself into different positions in various environments for observation of activity (sometimes tight and confined); bend, stoop, squat and kneel; reach for and lift objects to shoulder level up to 25 pounds; walk distances on firm, uneven and soft terrain; drive a vehicle. This position requires the ability to constantly: communicate with others via voice, listening and response; read and write to receive instruction, document work and heed safety warnings; repeat motions with the wrists, hands and fingers; visually inspect work in near/distant scenarios; sit for extended periods. 

Environmental Conditions: Physical activities may be performed in both indoor (office/shop/production areas) and outdoor environments (fields/storage areas) which could include…low and high temperatures; precipitation and wind; noisy environments; potential exposure to chemicals/pesticides; dusty or poorly ventilated environments; darkness/low light. 

Wysocki Family Farms is an EEO Employer.