Customer Service Representative

Stefanini, Inc

Batesville, IN

JOB DETAILS
SKILLS
Application Integration, Capability Maturity Model (CMM), Consulting, Customer Support/Service, Data Entry, Financial Services, Fortune 1000 Customers, Government, Information Technology & Information Systems, Information Technology Consulting, Information Technology Outsourcing, Manufacturing, Nearshoring, Order Processing, Order/Customer Fulfillment, Record Keeping, Recruiting Strategy, Reporting Skills, Sales, System Integration (SI), Telecommunications
LOCATION
Batesville, IN
POSTED
9 days ago

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may call: (Rachit Rastogi - call: 2489360662/ email: rachit.rastogi@stefanini.com

 

Hybrid: 3 days onsite, 2 days remote

 

Shift Timings: 

8:00 AM - 5:00 PM EST

8:00 AM - 4:30 PM EST

9:00 AM - 6:00 PM EST

 

Job Description:

This section focuses on the main purpose of the job in one to four sentences. Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering, scheduling, and shipping. This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work. 



Duties and Responsibilities:

  • Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system. 
  • Resolves routine and some non-routine customer questions, complaints, and requests. 
  • Investigates problems related to shipment of products, credits, and new orders. 
  • Through the ordering process obtains information on the amount, type, and stock on hand. May also expedite orders, and initiate action to replenish stock. 
  • May setup new accounts, maintain other records, prepare required reports.

 

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

 

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About the Company

S

Stefanini, Inc

Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1987
WEBSITE
http://www.stefanini.com