Customer Service Representative

Lancesoft

Batesville, IN

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JOB DETAILS

SALARY

$19

SKILLS

Customer Support/Service, Data Entry, Order Processing, Order/Customer Fulfillment, Record Keeping, Reporting Skills, Sales

LOCATION

Batesville, IN

POSTED

3 days ago

Hybrid: 3 days onsite, 2 days remote
Rotation (8am-6pm est)
8am - 5pm est
8am - 4: 30 est
9am - 6pm est
This section focuses on the main purpose of the job in one to four sentences. Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering, scheduling, and shipping. This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work. The incumbent will perform other duties assigned. 1. Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system. 2. Resolves routine and some non-routine customer questions, complaints, and requests. 3. Investigates problems related to shipment of products, credits, and new orders. 4. Through the ordering process obtains information on the amount, type, and stock on hand. May also expedite orders, and initiate action to replenish stock. 5. May setup new accounts, maintain other records, prepare required reports.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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