Customer Service Representative

Job Title

Join us at Thermo Fisher Scientific, where you can effectively apply your skills and advance your career in a diverse and inclusive work environment!

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Working Hours:

8-hour shift scheduled anytime between 5:00 a.m. and 8:00 p.m., Monday to Friday, based on business needs.

This role requires working 100% onsite during the first 6 months, and continuing onsite presence depends on business needs.

Key Responsibilities:

• Provide outstanding customer service in invoicing, administration, order management, quotations, and master data.
• Handle partner concerns and complex customer requirements, working strictly within guidelines and collaborating with sales, distribution, and finance teams to resolve issues.
• Become proficient in Customer Relationship Management systems.
• Adhere to company policies, operational regulations, and training guidelines.
• Meet key performance indicators and engage in initiatives to improve efficiency and productivity.
• Contribute to projects and assignments that align with business expectations.
• Maintain high data accuracy and quality, and participate in training development.
• Use daily customer service reports to assess and direct activities.
• Participate in cross-training and support activities during peak seasons.

Skills:

• High integrity and compliance.
• Strong problem-solving and multitasking abilities.
• Self-motivated, enthusiastic, and a great teammate.
• Proficient written and verbal communication.
• Excellent organizational skills and workload prioritization.
• Initiative in daily tasks and problem-solving.
• Proficient Microsoft Office user.

Experience:

• 0 years of customer service experience in an SSC/multinational environment required.

Education:

• Requirement includes a high school diploma or relevant experience

Working Conditions:

• Repetitive typing and regular computer use.
• Typical office environment physical demands.