Looking to TRADE UP to a better opportunity? Efficient Systems is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.
Why join our team:
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
· Uncapped Pay Potential
· Medical, Prescription, Dental, Vision Insurance
· Disability and Term Life Insurance
· Matching 401(k)
· On-going training & development and growth opportunities
· Paid Holidays
· Paid Time Off (PTO)
What you will do:
· Manage incoming calls from customers
· Schedule and manage customer estimates
· Identify and assess customers’ needs to achieve full satisfaction of work provided
· Manage customer and technician schedules
· Renew and manage maintenance agreements
· Build relationships with customers and provide top-level service and support
· Maintain accurate and detailed records of customer needs, requests, and tasks performed
· Appropriately handle and de-escalate customer complaints and concerns
Who you are:
· 1+ years of call center or customer support experience preferred
· Experience with MS Office products preferred
· Experience with Service Titan preferred
Who we are:
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer.
Job Type: Full-time
Salary: $14.00-$18.00/hour
Ability to commute/relocate:
· Beaumont, TX: Reliably commute or planning to relocate before starting work (Required)