Customer Service Representative

About Mowi

Mowi is the world's leading producer of sustainably farm-raised Atlantic salmon, dedicated to delivering premium seafood with a strong commitment to quality, innovation, and environmental responsibility. As a fully integrated global company, Mowi operates across the entire value chain, from feed production and farming to processing and distribution, ensuring full traceability and consistently high standards.

Headquartered in Bergen, Norway, Mowi employs approximately 12,500 people across 26 countries and is publicly listed on the Oslo Stock Exchange. The company is widely recognized as a global leader in sustainability and has been ranked among the most sustainable animal protein producers by the Coller FAIRR Index.

In the U.S., Mowi's operations include Ducktrap River of Maine in Belfast, ME, a flagship smoked seafood facility known for combining traditional smoking techniques with modern production practices. Ducktrap plays a key role in delivering high-quality, value-added products while supporting operational excellence and the local Maine community.

Learn more about the Mowi Company at https://mowi.com/

Learn more about MOWI Brand its full range of products at https://mowisalmon.us/products/

Summary

The Customer Service Representative (CSR) at Mowi supports the Account Manager by handling daily operational activities tied to customer accounts and sales. Responsibilities include processing orders, managing billing transactions such as invoices and credits, and tracking inventory to meet customer demand. This role is critical in ensuring accurate order execution and maintaining strong customer relationships.

Responsibilities

• Manage daily order activity, including collaborating with divisional buyers on order allocation and excess inventory, and providing recommendations on stock and order decisions.
• Manage customer purchase orders received via EDI and other communication channels; review, validate, and enter orders including pricing into daily sales plans, M3, and customer portals, maintaining accuracy across all order details including quantities and delivery requirements.
• Ensure all purchase orders align with customer requirements and Key Account Manager (KAM) agreements, supporting accurate invoicing and contract compliance.
• Coordinate and communicate promotional in/out activities with planning teams.
• Monitor inventory levels and request replenishment for frozen and smoked products.
• Submit and track new item setups, specification updates, and sample requests.
• Deliver strong customer service by building and maintaining relationships across accounts, ensuring high levels of customer satisfaction; serve as a point of contact for order-related inquiries and communicate directly with customer distribution centers regarding order status, changes, and requirements.
• Communicate customer feedback, insights, and trends to the sales team to support account development and decision-making.
• Assist with onboarding new customers, including account setup, documentation, and education on order processes.
• Partner with Accounts Receivable to provide documentation for claims, credits, and short payments; gather supporting documentation, coordinate with internal departments, and manage customer claims through resolution.
• Maintain clean and accurate customer accounts to support a smooth and efficient month-end close process.
• Ensure timely and accurate resolution of credits and proper account posting.
• Support efforts to minimize financial impact while maintaining high service levels.
• Collaborate cross-functionally with Planning, Logistics, Warehouse, Quality Control, and Finance to ensure seamless order execution and alignment across all functions.

Qualifications & Skills

• Advanced Excel skills required.
• Experience with EDI systems and order management platforms preferred.
• Experience managing high-volume customer accounts across multiple channels.
• Strong problem-solving and decision-making abilities.
• Ability to manage priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication, organizational, and attention-to-detail skills.
• Customer service experience required.
• Bilingual English/Spanish preferred.

Education

• Minimum of 3 years of experience in a similar role.
• High school diploma required.

All requirements and skills are considered to be essential, unless otherwise indicated

Mowi-Ducktrap is an Equal Opportunity Employer

The above job description is not an all-encompassing list of duties and responsibilities required of the employee for this job.

Mowi-Ducktrap is a Drugfree Workplace.

Mowi-Ducktrap does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, Mowi-Ducktrap employees or any other company location. Mowi is not responsible for any fees related to unsolicited resumes

Mowi is the world's leading seafood company and the largest producer of Atlantic salmon. As the first global seafood company with an end-to-end supply chain, Mowi brings supreme quality salmon and other seafood products to consumers around the world. Mowi is also ranked the most sustainable animal protein producer in the world by Coller FAIRR. With headquarters in Bergen, Norway, Mowi employs 11,600 people in 26 countries worldwide, and is listed on the Oslo Stock Exchange with a market capitalisation of EUR 9 billion and total assets of EUR 8.2 billion.