The best people do their best work when the operation behind them is strong.
At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.
What You'll Do
Answer inbound customer calls for residential HVAC, plumbing, and electrical services
Schedule service appointments using ServiceTitan
Provide exceptional customer service while resolving customer questions and concerns
Communicate clearly and professionally with customers, technicians, and office staff
Maintain accurate customer records and detailed job notes
Prioritize emergency calls and schedule technicians efficiently
Promote maintenance memberships and additional services when appropriate
Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
Working knowledge of residential HVAC, plumbing, and electrical terminology
Experience using ServiceTitan for scheduling, call booking, and customer management
Excellent verbal and written communication skills
Strong customer service and problem-solving abilities
Ability to multitask and stay organized in a fast-paced environment
Ability to remain calm, professional, and empathetic while handling customer concerns
Positive attitude and team-first mentality
Strong sense of accountability and ownership
Dependable attendance and punctuality
Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
Full-time, year-round position
Medical, dental, and vision benefits
Paid Time Off and paid holidays
401(k) with company match
Ongoing training and career growth opportunities
Supportive team environment with opportunities to advance
Why Sila Heating, Cooling & Plumbing?
We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.
Apply today and become part of the Sila Heating, Cooling & Plumbing team!
Numbers & Facts
Location
Beltsville, MD
Job Type
Full-time
Skills
Calendar Managementunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Electricityunmatched
Establish Prioritiesunmatched
HVACunmatched
Leadershipunmatched
Maintenance - Electricalunmatched
Maintenance - HVACunmatched
Maintenance - Plumbingunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Plumbingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Team Playerunmatched
Telephone Skillsunmatched
Track Customer Issuesunmatched
Writing Skillsunmatched
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