Customer Service Representative

Molly Maid
  • Berwyn, Illinois
  • $20 Per Hour
1 day ago

Job Description

Molly Maid is seeking a reliable, customer-focused Customer Service Representative (CSR) to join our office team. This role is essential to delivering an excellent customer experience—from first contact through service completion. The ideal candidate is organized, professional, and comfortable communicating with customers and field teams.
Key Responsibilities
  • Answer incoming calls, emails, and messages in a friendly and professional manner
  • Schedule cleaning services and in-home estimates for new and existing customers
  • Perform in-home estimates, accurately assessing customer needs and service pricing
  • Conduct quality checks on completed cleanings to ensure company standards are met
  • Follow up with customers to address questions, feedback, or concerns
  • Coordinate schedules between customers and cleaning teams
  • Maintain accurate customer records and service notes in scheduling software
  • Assist with administrative tasks and office support
  • Help grow and retain customers by delivering exceptional service and solutions
  • Work hours 7am to 3:30PM (30 minute lunch break)
Qualifications
  • Strong communication and interpersonal skills
  • Comfortable speaking on the phone and interacting with customers in person
  • Ability to multitask, stay organized, and manage time effectively
  • Basic computer skills (email, scheduling software, data entry)
  • Professional appearance and demeanor (for estimates and quality checks)
  • Valid driver's license is required
  • Bilingual (English/Spanish) 
Compensation: $20.00 per hour

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Numbers & Facts

LocationBerwyn, Illinois

Skills

  • Administrative Skillsunmatched
  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Data Entryunmatched
  • Driver's Licenseunmatched
  • Email Softwareunmatched
  • English Languageunmatched
  • Housekeeping/Cleaningunmatched
  • Interpersonal Skillsunmatched
  • Multilingualunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • Pricingunmatched
  • Resolve Customer Issuesunmatched
  • Service Deliveryunmatched
  • Spanish Languageunmatched
  • Telephone Skillsunmatched
  • Time Managementunmatched
  • Track Customer Issuesunmatched
  • Trademarksunmatched

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