Customer Service Representative (Bilingual)

Join The Team That Keeps Colorado Moving!

Bring energy. Create experiences. Make a difference. Bilingual Customer Service Representative JOB LOCATION: Broomfield, CO *** This is an on-site position. *** FSLA STATUS: Non-Exempt (Hourly)

At ViaPlus, our Customer Service Representatives are not just answering calls — they're creating experiences. They are the voice of our brand and the people who turn frustrating moments into positive experiences for every customer interaction. If you love helping people, solving problems, working in a fast-paced environment, and bringing positive energy to your team every day, we want to meet you!

Why You'll Love This Role

Our Customer Service Representatives are the friendly voice behind the roadway experience — assisting customers, resolving account questions, and delivering exceptional service every single day. This is more than a call center role. It's an opportunity to be part of a company that helps connect communities, improve transportation, and create a better travel experience across Colorado.

What You'll Do

• Deliver outstanding customer service through phone, email, and digital communication channels.
• Assist customers with questions, account support, payments, and issue resolution.
• Create positive experiences by listening carefully and responding with professionalism and empathy.
• Accurately document customer interactions and maintain records within company systems.
• Work collaboratively with teammates and other departments to solve customer concerns quickly.
• Stay informed on company procedures, systems, and service updates.
• Maintain a calm, positive attitude in a fast-paced environment.
• Perform all other duties as assigned.

What Makes You A Great Fit

• Positive attitude and strong communication skills.
• Passion for helping people and solving problems.
• Ability to multitask and stay organized.
• Strong attention to detail.
• Comfortable using computers, systems, and multiple applications.
• Reliable, adaptable, and team-oriented mindset.
• Customer service experience preferred but not required.

What Success Looks Like

• Customers leave interactions feeling heard, valued, and supported.
• You bring energy and professionalism to every interaction.
• You take ownership of customer concerns and work toward solutions.
• You support your teammates and contribute to a positive workplace culture.
• You continue learning and improving every day.

Education and Experience

• High school diploma or GED required.
• Previous customer service or call center experience preferred.
• Bilingual skills are required.
• Strong verbal and written communication skills required.
• Basic computer proficiency including Microsoft Office.
• Ability to handle challenging situations professionally.
• Ability to work flexible schedules as business needs require.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory responsibilities There are no supervisory responsibilities in this position.

What's in it for You? We believe in supporting our employees both professionally and personally—because when you're at your best, so are we.

Time to Recharge

• 15 Days PTO annually (prorated, aligned with hire date)
• 12 Paid Company Holidays
• Monday – Friday Schedule – Enjoy your weekends off!

Health & Wellness

• Medical, Dental, Vision, Life, Short/Long Term Disability Coverage
• Medical is paid at 90% by the Company for employees and their families
• Dental, Vision, STD, LTD, & Life Insurance are paid 100% by the Company

Financial Security and Toll Perks

• Toll reimbursement benefit for employees that qualify
• Competitive compensation aligned with market benchmarks

Career Growth and Culture

• Opportunities for advancement and development
• Supportive team culture focused on teamwork and accountability
• Work that directly supports Colorado infrastructure and communities
• Stability of a global organization backed by VINCI Highways

Our Culture

• Teamwork
• Accountability
• Safety
• Performance
• Customer Commitment

We work hard, support one another, and celebrate success together. WORK ENVIRONMENT This position works in a professional customer service environment and requires regular computer and phone use. Team members may occasionally stand, walk, stoop, or lift up to 20 pounds. The environment can be fast-paced and moderately loud at times.

ADDITIONAL INFORMATION – Colorado Compliance

• Salary range for this position is provided in the job posting in accordance with Colorado law.
• Benefits eligibility and offerings may vary based on position, location, and employment status.

Let's not forget about who we are at ViaPlus: ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients. We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a "one account" feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

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